At HESTIA, we strive to provide an exceptional shopping experience, from our meticulously crafted designs to our dedicated after-sales services. We currently offer a comprehensive warranty policy for all customers shopping with us.

1. WARRANTY CONDITIONS
   Our products come with a 6-month free warranty from the date of purchase, applicable in the following cases:

• The product is within the warranty period.
• The product was purchased at a discount of 50% or less.
• Defects related to product quality.
• Damage occurring during normal use (e.g., broken zippers, burst seams).

1. WARRANTY EXCLUSIONS
   We reserve the right to refuse warranty service in the following cases:

• The warranty period has expired.
• The product has been voluntarily dismantled or repaired by the customer.
• Severe mechanical damage resulting in deformation, tearing, or deep scratches that cannot be restored.
• Products that are excessively worn out or damaged by chemicals, making it impossible to restore them to their original shape.
• Damage caused by the customer, such as scratches, animal bites, poor storage (molds), sun fading, or melting due to heat.

Note: In all cases, Hestia’s decision shall be final.

3. WARRANTY PROCESS
   Step 1: HESTIA receives the defective product, verifies the warranty period, assesses the damage, and proposes a solution.
   Step 2: If the product meets warranty conditions, HESTIA will accept the item and issue a repair receipt to the customer.
   Step 3: Upon collection, customers are required to bring the receipt and carefully inspect the repaired item.

Note: If you are not satisfied with the repair quality, the process will be repeated from Step 1.