To ensure the best shopping experience and complete satisfaction with your choices at HESTIA, we offer a Return & Exchange Policy that is easy and convenient:
- Exchange Conditions
– Exchange period: Within 07 days from the date of purchase at HESTIA.
– Product condition:
+ Customers must retain the original invoice.
+ Items must be in original condition with all tags and labels intact, free from unusual odors, unworn, and unwashed.
+ We do not accept exchanges for items that have been previously exchanged.
- Exchange Value
– The new item must have a value equal to or higher than the returned item.
– If the new item has a lower value, no refund will be provided (Customers may purchase additional items and pay the difference).
– Exchanged products are calculated based on their ORIGINAL PRICE.
– For items purchased under a promotion, the promotional price of that specific program will apply.
- Refusal of Exchange/Return:
– The exchange period has expired.
– Tags or labels are missing or damaged.
– The product has been altered, used, or damaged (stained, torn, snagged, faded, or carrying unusual odors/chemicals), or damaged by external factors after purchase, or if accessories/details are missing or damaged.
– The original purchase invoice is not provided.
– HESTIA FASHION DOES NOT ACCEPT CASH REFUNDS under any circumstances.
- Return & Exchange Process:
For any feedback or complaints regarding product quality, please contact our Customer Care team:
Flagship store: 33/22 Ly Van Phuc St., Tan Dinh Ward, Ho Chi Minh City, Vietnam
Email: cs.hestiafashion@gmail.com
