Brand Commitment: “HESTIA is committed to protecting the privacy and security of our customers’ personal information. This policy explains how we collect, use, share, and store the information you provide during your interactions with HESTIA through both online and offline channels.”
This Privacy Policy is built upon the spirit of Transparency – Responsibility – Integrity & Understanding (04 out of our 06 core values).
I. CONTACT INFORMATION:
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:
Email: info.hestiafashion@gmail.com and cs.hestiafashion@gmail.com
Hotline: (+84) 339 856 413
II. PURPOSE OF USE:
HESTIA collects and uses personal information from our customers, including all information provided through the website when you register an account, subscribe to our communications, purchase products/services, or request further service information.
We use your personal information to communicate when necessary. We may use this information to contact you directly in forms such as: open letters, order updates, thank-you notes, and technical or security information…
Customers should ensure that the information provided is **complete and accurate**, and update it whenever there are changes. HESTIA is not responsible for resolving any disputes if the information provided is inaccurate.
III. THIRD-PARTY INFORMATION SHARING RESPONSIBILITY:
HESTIA commits **not to share** your information with any other company, except for third parties directly involved in **product delivery**. We may disclose or provide your personal information in truly necessary cases as follows:
– When requested by competent authorities;
– For market research and analytical reports (strictly not transferred to third parties for other purposes).
In the event that the information server is attacked by hackers resulting in the loss of member personal data, we will be responsible for reporting the incident to the authorities for timely investigation and notifying our members.
IV. CUSTOMER RIGHTS:
V. DATA STORAGE & SECURITY RULES:
Scope of Information Use
We only use the information you provide to support you in:
Providing customer care services (follow-up calls or emails regarding your product experience after purchase); Sending birthday wishes and gifts; Implementing promotional activities related to our new products and services.
Information Storage Period
Customer personal data will be stored until a **deletion request** is made by the customer. Otherwise, in all cases, your personal information will be kept secure on our servers.
VI. COOKIE POLICY & ONLINE TRACKING:
VII. CHANGES TO PRIVACY POLICY:
This policy may be updated over time to comply with changes in law and business operations. The “Last Updated” date is always clearly stated at the beginning of the policy.
We will provide written notification via email (for customers who provided an email address during purchase) in the event of significant changes to the information privacy policy.
